Privacy Policy – Remade From Pallets

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This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through either our website remadefrompallets.co.uk or its related sites and services.

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This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Wix or any third party services you access through the website hosted by Wix. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

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Information we collect

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We receive, collect and store any information you enter on our website or provide us in any other way.  

To fulfil and satisfy an order, contact form or enquiry placed on our website, you must provide us with certain information, such as your name, email address, postal address, payment method, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), or if you contact us directly. We also collect comments, feedback, product reviews, recommendations, and any other interactions completed by yourselves via our sites.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Payment details (including credit card information are collected via our safe methods and payment providers and managed in line with their individual privacy policies)

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Why we need Your Information and how we Use It

 

We collect such Non-personal and Personal Information for the following purposes:  

• As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

• To provide our Users with ongoing customer assistance and technical support.

• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list.

• To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages and as necessary for providing or improving our services.

• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

 

Information Sharing and Disclosure

 

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

 

Business transfers.  If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

 

Compliance with laws.  We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:

• (a) respond to legal process or to government requests;

• (b) enforce our agreements, terms and policies;

• (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or

• (d) protect the rights, property, and safety of our customers, or others.

 

How we communicate with our site Visitors/Customers

 

We may contact you to notify you regarding your order, enquiry or to confirm requirements in further detail, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to improve both your experience with us and our service offering and as per applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, chat windows, telephone, text messages, and postal mail.

 

Data Retention

 

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Use of Cookies on our site

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.  We use the Wix

• To provide a great experience for your visitors and customers.

• To identify your registered members (users who registered to your site).

• To monitor and analyse the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

 

 

Your Rights

 

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain.  If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. 

 

How to contact us

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• For purposes of EU data protection law, I, Stephen Evans (trading as Remade from Pallets), am the data controller of your personal information. If you have any questions or concerns, you may contact me at remadefrompallets@outlook.com. Alternately, you may mail me at:

Stephen Evans, Remade from Pallets, 36 Grove Road, Burbage, Hinckley, Leicestershire LE10 2AD

Privacy Policy Updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.